Milkovics & Co Solicitors - specialising in Travel & Oversea related claims

HOW CAN WE HELP YOU?

Dealing with tour operators can be very frustrating and time consuming. It can be a very daunting experience. We have had experience of dealing with thousands of travel claims from individuals all over the UK & Eire, ranging in value from Ł100 to Ł1,000,000. This enables us to quickly and efficiently: Advise you as to your legal rights, including the appropriate level of compensation; Prepare and present your case so as to maximise your prospects of success and the likely level of compensation; Handle the claim and negotiate, on your behalf, and to commence court proceedings, if necessary.

Areas of work covered

1. Quality Complaints These are primarily contractual claims, such as complaints about the services provided, or the condition of the hotel or accommodation. These may include: Misleading or inaccurate holiday brochure descriptions of hotel and/or resort; Holiday cancellation or change; Dirty accommodation and facilities; The level and availability of services and facilities at the resort; Flight delays/cancellations/changes; Lost/delayed baggage; Problems with tour company representatives; Poor quality food; Travel insurance claims



2. Personal Injury Claims Under the Package Travel Regulations 1992, the tour operator becomes responsible for the faults of any of their suppliers or agents, who provide services which comprise part of the package holiday. The consumer, in qualifying cases, is therefore able to bring a claim in this country, despite the accident occurring abroad and even if the other party is foreign. This can be very important as, in most other countries, the successful party does not recover legal costs.



In certain circumstances a victim may have no alternative but to pursue a claim in a foreign country, and there may well be times when this can be the victim’s benefit. Even within the European Union, laws determining the time limits for making a claim, whether a party is responsible, how much compensation can be claimed, and what types of compensation are available will vary from country to country. Milkovics & Co has had experience of pursuing claims in all the major holiday destinations, such as Spain, France, Greece, Cyprus, Malta, Morocco, Turkey, Tunisia, USA, Cuba, Mexico, Australia, and the West Indies. This has meant that we have built up and developed a considerable network of foreign lawyers and support services world-wide. These claims can include: Food poisoning and illness claims; Tripping and slipping; Assaults; Accidents aboard aircraft; Swimming pool accidents; Accidents involving plate glass windows; Accidents involving balconies; Claims regarding medical treatment.